£44000 - £66000 per annum
16 days ago
Technical Services Engineer
New Malden - Hybrid
£44,000 - £66,000
A global defence organisation who delivers mission value that transforms client systems are looking to recruit a Technical Services Engineer. This role enables programme activities to be delivered on time, budget and to the required scope.
Key Accountabilities - Technical Services Engineer
+ Management of technical Helpdesk requests, liaising directly with the customer
+ Provides technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products, programs and systems
+ Provides expertise for resolving technical problems, troubleshooting product issues and modifying products to customer requirements.
+ Management and maintenance of System Reference Sets including Hardware and Software
+ Support production of technical documentation.
+ On-site installation, commissioning, HATs and SATs
+ Support Integrated Logistics Support (ILS) activities, including development of technical solutions for obsolescence resolution
+ Reviewing and challenging technical documentation received from customers and suppliers
+ Support reviews with the customer and key suppliers
Skills and knowledge required -Technical Services Engineer
+ Degree-qualified in a relevant engineering / technical subject (e.g. electrical engineering or similar)
+ Able to deal with internal and external customers, displaying professionalism, in person, over the phone and via email
+ Demonstrable knowledge and experience in resolving technical issues with complex systems