Technical Services Engineer

Technical Services Engineer

New Malden - Hybrid

£44,000 - £66,000

A global defence organisation who delivers mission value that transforms client systems are looking to recruit a Technical Services Engineer. This role enables programme activities to be delivered on time, budget and to the required scope.

Key Accountabilities - Technical Services Engineer

+ Management of technical Helpdesk requests, liaising directly with the customer

+ Provides technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products, programs and systems

+ Provides expertise for resolving technical problems, troubleshooting product issues and modifying products to customer requirements.

+ Management and maintenance of System Reference Sets including Hardware and Software

+ Support production of technical documentation.

+ On-site installation, commissioning, HATs and SATs

+ Support Integrated Logistics Support (ILS) activities, including development of technical solutions for obsolescence resolution

+ Reviewing and challenging technical documentation received from customers and suppliers

+ Support reviews with the customer and key suppliers

Skills and knowledge required -Technical Services Engineer

+ Degree-qualified in a relevant engineering / technical subject (e.g. electrical engineering or similar)

+ Able to deal with internal and external customers, displaying professionalism, in person, over the phone and via email

+ Demonstrable knowledge and experience in resolving technical issues with complex systems