Technical Support Engineer

Job Title: NOC Analyst/NOC Support Engineer
Location Redhill (Shift work 4 on 4 off)
Salary: £23,000 - £40,000 DOE + 3.5% shift allowance + bonus
Security Clearance: Must be eligible for SC

Skills:

• To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure.
• Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards
• Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.
• To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high
• usage alerts and resolve any and all service issues whether overall network or remote customer
• related, escalating where appropriate
• Ideally CCNA OR JNCIA although not essential

Benefits:

• Shift Allowance
• Competitive Salary
• Annual bonus based on company and individual performance
• Pension matched up 7.5%
• 25 holiday days per year, plus bank holidays.