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Job

Technical Support Specialist

  • Job ref:

    1168007/001_1547724227

  • Location:

    Bristol, England

  • Sector:

    Project Services

  • Job type:

    Permanent

  • Salary:

    £18000 - £22000 per annum + car allowance, on-call earnings

  • Contact:

    Zoe Setterfield

  • Email:

    zsetterfield@cbsbutler.com

  • Published:

    7 months ago

  • Consultant:

    #

Technical Support Specialist - Traceability Software

An organisation specialising in creating traceability software for sterile services, used to track medical instruments are seeking an experienced technical support specialist to provide 1st & 2nd line support with the opportunity to gain 3rd.

Key accountabilities:

  • Installation, configuration and maintenance both on-site and/or remote depending on solution
  • Provide IT support and help to customers solving any issues and answering questions related to their integrated workflow solution
  • Offer support using the telephone, email, support ticketing system, remote tools and on-site customer visits
  • Ensure a high level of customer focus and satisfaction by responding to cases quickly and efficiently and in line with standards
  • Trouble shoot and where possible reproduce ussie to identify/propose solutions on software, hardware and operational issues
  • Develop and maintain an understanding of business, products and technologies

Experience/skills required:

  • Strong communication both verbal and written
  • Good knowledge of Microsoft Office; Word, Excel, PowerPoint, Outlook, Visio and CRM applications
  • Windows operating systems/server expertise
  • Previously worked in a similar role
  • Ideally SQL experience but this is not essential
  • Must be flexible to travel across the UK around 25% of the time with the rest being office based in Bristol

Package/benefits:

  • Basic salary of £18,000 - £22,000 per annum
  • £5,000 car allowance
  • On-call earnings (1 in 5, 24/7)
  • Estimated earnings of £28,000 - £32,000 per annum
  • Mileage paid when travelling to customer sites
  • Private pension, healthcare and paid holiday