Third Line Messaging Support Engineer

Job Title: Third Line Messaging Support Engineer

Location: Hampshire

Salary: £50k (10% DV bonus available)

Contract type: Permanent

SC security clearance is required to start this role, DV clearance will be required as the role progresses

A client of mine who are an IT systems integrator operating within the UK defence sector Third Line Support Messaging Support Engineer to work collaboratively across our accounts within the shared service. Your role will involve direct technical support for all of services as part of the 3rd Line Team and assist in the day-to-day operations and duties of the third line service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills / capability.

The role will involve:

  • Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the record updated in accordance with agreed WI and Acting as a point of escalation.
  • Change management - Support and participate as required in all Change Management Activitiesupdating changes when completed. Raise emergency changes if required.
  • Release management - regular software deployments and patching of estate.
  • Request fulfillment - Implementation of Service Requests and project work where achievable.
  • Knowledge Sharing - Production of KBA's and/or Work Instructions to enable and assist colleagues and/or 2ndline

Your experience

  • Experience working in a 3rdLine support role
  • MS Exchange 2019
  • MS Skype for Business 2019
  • Work with other team members to reduce risks and improve service
  • Automate manual tasks
  • Technically Impact Change Requests on System Centre Service Manager
  • Review the HLD, LLD documents for a new projects
  • Microsoft Windows Server 2008 onwards
  • Active Directory & Group Policy
  • Security Hardening of IT Estate

Desirable experience

  • Active Directory & Group Policy
  • Understanding of McAfee Security Products
  • Basic knowledge of Microsoft Endpoint Configuration Manager (MECM)
  • Base Understanding of PowerShell

If you are interested in this role or wis to apply please feel free to reply to this advert or call me on 01737 821029 or 07766 512829

Many thanks,