User Experience Manager - Bracknell
Security Cleared - Permanent vacancy
Competitive Salary available - please apply to discuss!
Working for a large system integrator with an excellent reputation
* Excellent Salary
* Up-to 15% bonus
* 10% Pension
* Company Car/allowance
* Family Medical
* Working in a company who invest in their team (including certifications & subscriptions)
* Excellent Career Development opportunities
We are looking for a User Experience Manager to work as part of the wider knowledge management team to promote, consult and improve the Virtual Agent Service, which forms part of our Customers Single Service Offering - First Point of Contact
The aim of the User Experience Manager will be to engage with the appropriate stakeholders to drive user adoption and agentless first time fixing of the Virtual Agent using self-help and self-heal capabilities.
Stakeholder management / ability to establish and foster working relationships
Awareness of technical solutions of IT services such as Office 365, Win7/10, networking technologies, automation
Highly motivated, self-starter who is a proactive individual with an enthusiastic tenacity for delivering and continuously improving customer and business services