Engineering Administrator / Service Coordinator
Location: Banbury
Salary: £26,000 - £30,000 per annum + benefits
Hours: Full-time, Monday to Friday, 9:00 am - 5:00 pm

The Company
Our client is a well-established and growing organisation that provides specialist engineering services to clinical sites across the UK. Due to continued expansion, they are seeking a motivated Engineering Administrator / Service Coordinator to join their friendly, close-knit team. This role offers opportunities for cross-training, progression, and involvement in new processes as the department develops.

The Role
As an Engineering Administrator / Service Coordinator, you will be the central point of contact for all service-related queries, working closely with technicians, third parties, and customers to ensure smooth service delivery. This is a varied position combining coordination, administration, customer service, process improvement, and compliance.

Key Responsibilities

• Act as the primary point of contact for service-related queries and requests

• Schedule and coordinate technicians and resources to meet client requirements

• Confirm appointments with customers and address queries or concerns promptly

• Maintain accurate service records, documentation, and reports

• Ensure compliance with service protocols, quality standards, and regulatory requirements

• Manage spare parts inventory, ordering, and liaising with suppliers where required

• Track KPIs and identify opportunities for process optimisation and service improvement

• Liaise with third-party providers to arrange services as needed

• Support the Service Manager and wider team with administrative and coordination tasks

Experience & Skills

• Previous experience coordinating engineers, service teams, logistics, or parts; or an experienced service engineer seeking an office-based role (off the tools)

• Strong administrative and organisational skills with good attention to detail

• Confident communication skills, both written and verbal

• Proficiency in Microsoft Office, particularly Word and Excel

• Customer-focused with the ability to build positive relationships

• Adaptable and able to identify process improvement opportunities

Benefits

• Salary £26,000 - £30,000 per annum

• 23 days holiday plus bank holidays

• Private pension

• Private medical

• Career development opportunities within a growing business

Application Process
Please click "APPLY NOW" to start your application. Should you be suitable, a CBSbutler employee will contact you within 3 working days.