Field Service Manager
Location: Irvine with UK-wide travel as required
Salary: £38,000 - £43,000 per annum (some flexibility on this depending on experience)
Hours: 40 hours per week, Monday to Friday (paid door-to-door)
Type: Full-time, Permanent

Are you a technically-skilled leader ready to take ownership of an expanding field service and workshop operation within the medical mobility field?

We are recruiting a Field Service Manager to lead a team of field service engineers, technicians, workshop operatives and stores personnel who deal with medical mobility equipment such as medical beds, mobility hoists, pressure care mattresses and mobility bath lifts.

You'll be part of a supportive, close-knit team that values initiative, collaboration, and continuous improvement. The company is entering a phase of growth and change - and you'll play a key part in shaping how the service department evolves.

The Role

You will be responsible for the operational leadership of our field service and workshop functions. This includes:

• Managing, developing and motivating a team of field service engineers, technicians and workshop/stores staff.
• Conducting one-to-ones, appraisals, performance reviews and behaviour management for field & workshop staff.
• Overseeing field service delivery: planning, scheduling, audit of work quality, ensuring high standards of service from engineers and technicians.
• Managing the workshop and stores environment: repairs, stock control, workflow, operations support.
• Identifying opportunities for team and business development: improving processes, driving efficiency, proactively suggesting and implementing change.
• Working hands-on when required: staying close to the field-engineering environment, understanding the issues, supporting and coaching your team.
• Collaborating with other internal departments (operations, sales, service engineering) to deliver excellent customer service and support business growth.
• Taking ownership of low-level conflict, performance issues or behavioural matters with engineers/technicians, intervening quickly and effectively.

About You

You'll bring:

• A strong engineering background-ideally you've been a senior engineer, field service engineer, team lead or supervisor in a service/repair environment.
• Demonstrated people leadership experience: you've managed teams of engineers/technicians, workshop or stores staff, and you understand both the technical and human side of service operations.
• A proactive, solutions-focused mindset: you don't wait for problems to escalate-you spot issues early, engage your team and deliver improvements.
• Excellent communication skills: you can talk to engineers in the field, workshop staff and wider business stakeholders in a way that builds trust and performance.
• A passion for development-both for your team and yourself. You're excited by the opportunity to progress into a Senior Engineering Manager role overseeing Level 2 engineers in the future.
• Comfort with travel when required and a hands-on approach-while this is a management role, you'll also stay close to 'ground level' and be visible in the workshop and field.

You do not need experience in the medical field. We are willing to consider Lead Engineers, Supervisors or Managers from any industry, as long as you have lead, supervised or managed field or remote engineers.

What's On Offer

• Salary of £38,000-£40,000 per annum (based on experience)
• 31 days holiday (including bank holidays and company closure days) with the ability to accrue an additional 5 days for long service
• Pool vehicle for business use or mileage reimbursement if using own car
• Overnight stays compensation
• Company pension scheme
• Yu-Life benefits: free limited access to healthcare, GP and mental health support for all staff
• Reward culture: team lunches/meals when targets are achieved, quarterly team meetings
• Clear progression path: the business is rapidly growing and you'll have opportunity to evolve into a more senior Engineering Manager role.

What happens next?

Click APPLY NOW for your CV to be sent to a CBSbutler representative. Should your experience be suitable, you will be contacted within 3 working days to discuss the role and company in more detail before completing your application.