Job Title: Service Now Trainer

Rate: £386 per day inside ir35

Location: Hybrid/Remote - Some travel to London required

IR35 Status: PAYE via Umbrella company only

Candidates must be willing and eligible to gain SC security clearance for this role

Job Description
We are seeking a ServiceNow Trainer to design, develop and deliver engaging enablement content for the Business Services Portal (ServiceNow). This role focuses heavily on creating high-impact, short-form video learning and digital training assets to drive user adoption and capability across the organisation.

The role is for a client who is a leading IT consultancy and digital transformation organisation operating within the UK defence and government sector.

Key Responsibilities

• Design and produce high-quality learning content that accelerates end-user adoption of the ServiceNow Business Services Portal
• Create engaging short-form training videos, quick-start guides, and digital learning assets tailored to different user groups
• Develop "train the trainer" materials to enable product teams and business champions to deliver consistent training
• Translate complex ServiceNow workflows and processes into clear, simple and intuitive learning experiences
• Work closely with product owners, service operations, support teams and change/comms to ensure training aligns with live functionality
• Collaborate within an agile delivery environment, iterating training content in line with evolving configurations and sprint releases
• Ensure learning materials are accessible, user-centred and aligned to organisational standards and compliance requirements
• Gather feedback and usage data to continuously improve training effectiveness and user experience

Skills & Experience Required:

• Proven experience delivering training and enablement on ServiceNow platforms (essential)
• Strong instructional design capability, with experience creating digital and video-based learning content
• Excellent written and visual communication skills, with the ability to simplify complex technical concepts
• Experience supporting user adoption in large or complex organisations
• Comfortable working in agile environments and adapting content quickly to changing system configurations
• Strong stakeholder management skills, able to work across technical, operational and change teams
• Experience with learning tools, video creation or digital learning platforms (e.g. Camtasia, Articulate, WalkMe or similar)
• Understanding of IT service management (ITSM) or enterprise service management concepts
• Experience working within government, defence or highly regulated environments (desirable)

If you are interested in this role, please feel free to submit your CV.