Job

Job

2nd Line Support Analyst

Job type:Contract
Town/City:Yeovil
County:Somerset
Salary/Rate:£250 - £300 per day
Business Sector:IT
Job ref:BBBH153186
Post Date:September 10, 2025

2nd Line Support Analyst

+ SC Cleared role

+ 6 month initial contract

+ £250 -£300 per day - Inside IR35

+ This role is Onsite in Yeovil

Key Skills:

+ Current SC Clearance

+ PC Build, Desktop Support to 2nd Line Level

+ Windows 11

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Primary role requirements:

  • Responsible for maintaining and promoting highest level of service to the client.
  • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
  • Provide 1st and 2nd Line support for Incidents and Catalog requests
  • Desktop / Laptop / VDI - build, configuration, and deployment to end users
  • PABX administration and support.
  • Supporting Win11 issues, Hardware, Testing capability
  • Assist with software installation / deployment
  • Software and hardware troubleshooting
  • Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
  • Smartphone support (InTune)
  • Local network cable patching
  • M365, Autopilot, Intune