Account Support Specialist - Gaming

+ Global leader in gaming

+ 12 month initial contract

+ 80% hybrid - 20% onsite in ondon

+ up to £30 per hour

Key Skills:

+ Background in Gaming/Gaming Industry

+ Knowledge of modern SW

+ Fluent in Japanese

About the Role
As an Account Supporter, you'll support PlayStation partners-developers and publishers-by delivering high-quality operational and technical assistance through DevNet and the Help Center, ensuring they can build, test, and launch smoothly.

What You'll Do

• Support game developers and partners via ticketing systems with fast, accurate solutions

• Help deliver operational readiness for game releases, updates, and partner milestones

• Execute SOPs across partner access, dev hardware, releases, support, and live events

• Maintain and improve knowledge bases used by global developer teams

• Contribute to developer communications (announcements, forums, bulletins)

• Support developer events, showcases, and technical conferences

• Work closely with engineering and product teams to improve tools and partner experience

What You Bring

• Strong problem-solving skills, especially in technical or operational environments

• Ability to juggle multiple issues (like a live service launch weekend…)

• Clear communication skills with both technical and non-technical audiences

• A detail-driven, partner-first mindset

• Confidence learning new tools and systems quickly

• Experience managing multiple projects and using Jira (including admin/config)

• Genuine passion for games and the game development process

• Fluent Japanese (written and spoken)

Nice to Have

• Experience in technical or developer support (games or software)

• Understanding of game development workflows and pipelines

• Scripting skills (Python, JavaScript, HTML5)

• Familiarity with C/C++ and version control (Git, Perforce, SVN)

• Knowledge of networking fundamentals (TCP/IP)

• Degree in Computer Science or related field