Helpdesk Coordinator

Central London (5 Days Onsite)

£22 per hour | £165 per day (Inside IR35)

Are you a customer-focused IT support professional who thrives in a fast-paced corporate environment? We're looking for a proactive Helpdesk Coordinator to provide hands-on technical support from a busy Walk-Up Desk in Central London.

This is a fantastic opportunity to join a high-performing IT team supporting a diverse user base across Windows and Mac environments, ensuring employees receive first-class support that keeps the business running smoothly.

What You'll Be Doing

• Acting as the first point of contact for all onsite IT issues and requests
• Providing face-to-face support for Windows 11 and macOS users
• Troubleshooting hardware, software, account, and access issues
• Delivering meeting room and A/V support for onsite and hybrid meetings
• Managing IT assets including laptops, mobiles, and peripherals
• Handling onboarding and offboarding activities
• Logging and progressing tickets in line with SLAs
• Escalating complex issues to 2nd and 3rd line teams
• Contributing to process improvements and knowledge sharing

What We're Looking For

• Proven experience in 1st/2nd Line IT Support within a corporate environment
• Strong knowledge of Windows 11, macOS, and Microsoft 365
• Experience with Active Directory, Okta, and SSO technologies
• Familiarity with ITSM tools such as ServiceNow
• Understanding of networking fundamentals (Wi-Fi, TCP/IP)
• Excellent communication and customer service skills
• Highly organised with a proactive, can-do attitude

Why Apply?

• Work in a modern Central London office
• Join a collaborative and supportive IT team
• Gain exposure to enterprise technologies and processes
• Competitive day rate with an immediate start available

If you enjoy solving technical problems, delivering exceptional customer service, and working in a dynamic environment, we'd love to hear from you.

Apply now or email your CV to me at laura.fitzgerald@cbsbutler.com