Job

Job

Service Management Lead

Job type:Contract
Town/City:Corsham
County:Wiltshire
Salary/Rate:£575 - £625 per day
Business Sector:IT
Job ref:BBBH154144
Post Date:March 20, 2026

Service Management Lead

+8 months +

+Hybrid in Corsham

+SC cleared role

+Inside IR35

+£575 - £625 a day

Skills:

+SC clearance

+ITSM

+MOD

We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment.

This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem.


🔧 Key Responsibilities

  • Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management)

  • Act as the primary interface between technical teams, suppliers, and MoD stakeholders

  • Ensure service delivery aligns with MoD policies, security standards, and operational objectives

  • Drive service performance, governance, and reporting (SLAs, OLAs, KPIs)

  • Own Major Incident Management, ensuring effective resolution and stakeholder communication

  • Oversee change control and service transition processes

  • Manage multi-vendor / SIAM environments, ensuring seamless service integration

  • Champion ITIL best practice and continuous service improvement (CSI)

  • Maintain documentation and support audit and compliance requirements within a secure environment


✅ Required Skills & Experience

  • Active SC Clearance (essential)

  • Proven experience working on Ministry of Defence (MoD) programmes (essential)

  • Strong background in IT Service Management leadership roles

  • Deep understanding of ITIL frameworks (v3/v4)

  • Experience operating within secure, regulated environments

  • Demonstrable experience managing multi-supplier / SIAM delivery models

  • Strong stakeholder management skills across technical and non-technical audiences

  • Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira)

If you'd like to discuss this Service Management Lead in more detail, please send your updated CV to chloe.manerowski@cbsbutler.com and I will get in touch.