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2nd Line Support Engineer - DV Cleared - Wolverhampton, West Midlands

Salary: £175 - £195 per day
Location: Wolverhampton, West Midlands
Job type: Contract
Sector: IT Defence, Infrastructure

Description

2nd Line Support Engineer

DV Cleared

Wolverhampton

£175 - £195 per day

Description of Project:

The individual shall provide Level 3 (specialist knowledge) System Administrator (WINTEL) support at sites shown at Schedule 9.2, and remotely to deployed sites (Nodes/PoPs) from the CyISOC across all NSoIT(D) - Jackdaw and Magpie (Live and Dev) security domains. The contractors must be able to demonstrate level 3 experience of working on current and future technologies such as VDI delivered architecture. The FTEs engaged in the provision of this support service shall provide:

  1. Installation, configuration, deployment and maintenance of Microsoft and other third party products and services on site and to deployed sites when required.

Job Purpose & Accountability:

  • Incident Management;
  • Service/Change Requests;
  • Problem Management;
  • Configuration Management;
  • Knowledge Management (Creation and retirement of Knowledge Articles)
  • Projects, trials, exercises and UK based support to deployed Operations;
  • Routine Maintenance;
  • Capacity and Demand Management.
  • Provide support, advice and recommendations to design changes;
  • Support to the Authority towards its Continuous Service Improvement (CSI) initiatives; through undertaking mentorship and technical knowledge transfer to all Military Service Providers (Military or Civil Service), contributing and making suggestions at CSI workshops and producing technical and knowledge transfer documentation.
  • Carrying out root cause analysis where required.
  • Producing a skills and knowledge transfer plan which will be agreed between the contractor and the authority (Director CyISOC) that will be audited every 6 months to ensure that knowledge and skills transfer is taking place between the contractor and the authority.
  • Where tasked, liaising with other resolver groups and military organisations across the MOD and NATO with regards to implementing changes and resolving Level 3 WINTEL incidents, problem

Skills - Mandatory:

  • Windows Server 2003
  • Windows XP Desktop
  • Active Directory
  • DNS
  • DHCP
  • DFS
  • Group Policy Objects
  • Server Failure Debugging
  • Anti-Virus (VirusScan & EPO)
  • SharePoint

Skills - Useful:

  • Veritas or Microsoft Clustering
  • Veritas Netbackup Scripting
  • HP Radia
  • Microsoft Exchange Server 2003
  • Netcool
  • HP Protect Tools
  • Sanctuary Application and Device Control
  • EMC Storage Solutions and SAN Technologies
  • Advanced IP Networking
  • Meridio
  • Electronic Document Record Management
  • Searching Technologies (MS Index, MS Search, Verity Search) Databases including MS Access, MS SQL and Oracle
  • Microsoft Office Applications
  • Desktop, Laptop and Peripheral Hardware
  • Printing Technologies
  • Terminal Emulation
  • Thin Client Technologies (Citrix)
  • Unicenter Remote Control Application
  • Microsoft Live Communications Server
  • UNIX, Solaris
2nd Line Support Engineer - DV Cleared

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