Accessability Links
Cookies on our website
By continuing to use this website we will assume you are happy to receive cookies as outlined in our cookie policy
Accept Policy

2nd Line Support Engineer - DV Cleared - Wolverhampton, West Midlands

Salary: £175 - £195 per day
Location: Wolverhampton, West Midlands
Job type: Contract
Sector: IT Defence, Infrastructure
This vacancy has now expired.


2nd Line Support Engineer

DV Cleared


£175 - £195 per day

Description of Project:

The individual shall provide Level 3 (specialist knowledge) System Administrator (WINTEL) support at sites shown at Schedule 9.2, and remotely to deployed sites (Nodes/PoPs) from the CyISOC across all NSoIT(D) - Jackdaw and Magpie (Live and Dev) security domains. The contractors must be able to demonstrate level 3 experience of working on current and future technologies such as VDI delivered architecture. The FTEs engaged in the provision of this support service shall provide:

  1. Installation, configuration, deployment and maintenance of Microsoft and other third party products and services on site and to deployed sites when required.

Job Purpose & Accountability:

  • Incident Management;
  • Service/Change Requests;
  • Problem Management;
  • Configuration Management;
  • Knowledge Management (Creation and retirement of Knowledge Articles)
  • Projects, trials, exercises and UK based support to deployed Operations;
  • Routine Maintenance;
  • Capacity and Demand Management.
  • Provide support, advice and recommendations to design changes;
  • Support to the Authority towards its Continuous Service Improvement (CSI) initiatives; through undertaking mentorship and technical knowledge transfer to all Military Service Providers (Military or Civil Service), contributing and making suggestions at CSI workshops and producing technical and knowledge transfer documentation.
  • Carrying out root cause analysis where required.
  • Producing a skills and knowledge transfer plan which will be agreed between the contractor and the authority (Director CyISOC) that will be audited every 6 months to ensure that knowledge and skills transfer is taking place between the contractor and the authority.
  • Where tasked, liaising with other resolver groups and military organisations across the MOD and NATO with regards to implementing changes and resolving Level 3 WINTEL incidents, problem

Skills - Mandatory:

  • Windows Server 2003
  • Windows XP Desktop
  • Active Directory
  • DNS
  • DHCP
  • DFS
  • Group Policy Objects
  • Server Failure Debugging
  • Anti-Virus (VirusScan & EPO)
  • SharePoint

Skills - Useful:

  • Veritas or Microsoft Clustering
  • Veritas Netbackup Scripting
  • HP Radia
  • Microsoft Exchange Server 2003
  • Netcool
  • HP Protect Tools
  • Sanctuary Application and Device Control
  • EMC Storage Solutions and SAN Technologies
  • Advanced IP Networking
  • Meridio
  • Electronic Document Record Management
  • Searching Technologies (MS Index, MS Search, Verity Search) Databases including MS Access, MS SQL and Oracle
  • Microsoft Office Applications
  • Desktop, Laptop and Peripheral Hardware
  • Printing Technologies
  • Terminal Emulation
  • Thin Client Technologies (Citrix)
  • Unicenter Remote Control Application
  • Microsoft Live Communications Server
  • UNIX, Solaris
2nd Line Support Engineer - DV Cleared

Similar jobsView all
C++ Software Engineer - SC Cleared
£399 - £401 per day
Malvern, Worcestershire
Favourite this >
C++ Software Engineer - SC Cleared
£399 - £401 per day
Malvern, Worcestershire
Favourite this >
C++ Software Engineer - SC Cleared
£399 - £401 per day
Malvern, Worcestershire
Favourite this >
C++ Software Engineer - SC Cleared
£399 - £401 per day
Malvern, Worcestershire
Favourite this >
Cloud Architect / Infrastructure Solution Architect
£500 - £550 per day
Telford, Shropshire
Favourite this >

Registered office: King's Mill Lane, Redhill, Surrey RH1 5NB. Registered in England No. 1654251.