2nd/3rd Line Server Support - DV Cleared

  • Job ref:


  • Location:

    London, England

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Abbie Levens

  • Email:

  • Published:

    over 2 years ago

  • Duration:

    12 Months

  • Start date:


  • Consultant:


2nd / 3rd Line Server Support - London

DV Cleared - (must be eligible and willing to enhance to HMG Clearance)

12 Month contract

Market rates


  • Provide 2nd / 3rd Line support to a variety of Desktop systems
  • Resolve Incidents, Service Requests, Problem Records and Defects to contractual Service Levels
  • Develop, test and release changes to a live desktop estate through formal Change Management processes
  • Adopt best in class service delivery processes and methods
  • Utilise technical expertise to implement Service Improvements, in-place upgrades etc.

Day to day:

  • In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution
  • Management of virtual desktop infrastructures hosted within Citrix XenDesktop
  • Test and Release Windows desktop security patches
  • Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
  • Maintenance of AD Group Policies applicable to the desktop estate
  • Work in a disciplined and structured manner in accordance with ITIL based service management processes
  • Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities
  • Handle customer problems promptly; escalate issues according to established procedures
  • Be able to participate in a 24x7 call-out rota and working some evenings and weekends if necessary
  • Develop and maintain customer and third party relationships

Essential skills:

  • GPO Management
  • VMware experience, Powershell scripting experience
  • Great time management
  • Flexible and works well under pressure and with a team
  • Experience of analytical troubleshooting in a Windows desktop environment.
  • Support of Citrix XenDesktop environment 5.6 or above.
  • Active Directory Management
  • Experience of creating, managing and deploying Desktop builds through SCCM or equivalent product
  • Previous experience of working towards ITIL standards
  • Complex problem management experience, preferably in a Multi-Vendor environment
  • Formal IT qualification - HNC or equivalent