3rd Line Infrastructure Engineer
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Job ref:
MRE/1174684_1655288027
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Location:
Salisbury
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Sector:
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Job type:
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Salary:
£45000 - £50000 per annum
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Contact:
Michael Redfearn
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Email:
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Published:
10 months ago
Permanent
£48,000 + 3% Flex
Based in Salisbury (Hybrid working)
Security Clearance Level: Must be eligible for Security Clearance and DV clearance
What you'll be doing:
- Microsoft SCCM administration to an advanced, professional level
- Administration of support queues - Incident and workload management Progress incidents and problems to their conclusion
- Report anomalies and bring up issues to Team Leader
- Provide third-line support to site teams and projects
- Writing, reviewing and maintaining processes and procedures
- Suggest improvements and innovations (CSI&I) that could assist introduce efficiencies into the environment
- Work with business and security frameworks (ITIL, JSP, IMM)
What you'll bring:
- Microsoft SCCM Administration - Software distribution, OS deployment and monthly Patches
- 3rd line experience within a customer - client side - support environment, and an appreciation of the impact of problems on the customer business.
- Documentation Skills, with the ability to produce end user documents, as well as operational procedure documentation for use by service desk personnel.
- Scripting - PowerShell, VBS etc.
- Software integration and compatibility testing, as well as operation build and modelling
- Able to efficiently support application packages
