3rd Line Infrastructure Engineer


£48,000 + 3% Flex

Based in Salisbury (Hybrid working)

Security Clearance Level: Must be eligible for Security Clearance and DV clearance

What you'll be doing:

  • Microsoft SCCM administration to an advanced, professional level
  • Administration of support queues - Incident and workload management Progress incidents and problems to their conclusion
  • Report anomalies and bring up issues to Team Leader
  • Provide third-line support to site teams and projects
  • Writing, reviewing and maintaining processes and procedures
  • Suggest improvements and innovations (CSI&I) that could assist introduce efficiencies into the environment
  • Work with business and security frameworks (ITIL, JSP, IMM)

What you'll bring:

  • Microsoft SCCM Administration - Software distribution, OS deployment and monthly Patches
  • 3rd line experience within a customer - client side - support environment, and an appreciation of the impact of problems on the customer business.
  • Documentation Skills, with the ability to produce end user documents, as well as operational procedure documentation for use by service desk personnel.
  • Scripting - PowerShell, VBS etc.
  • Software integration and compatibility testing, as well as operation build and modelling
  • Able to efficiently support application packages