3rd Line IT Engineer
Location: Newcastle, Tyne and Wear
Salary: £35,000 - £45,000 per annum
About the Role:
We're looking for a very strong 3rd line IT engineer with a sound technical background and solid experience in all aspects of technical support. Responsible for troubleshooting a wide range of technical issues within 2nd/3rd line as well pro-active monitoring and involvement in supporting 3rd line project work.
A typical day can be varied and may include troubleshooting 3rd line issues including escalated tickets from our service desk, dealing with 3rd party vendors, field/site visits, involvement in local/cloud server and email migrations and 3rd line project work.
At least 3 yrs experience in IT
Managed Service Provider experience would be an advantage
Good understanding of technologies such as DHCP, DNS, GPO, ADDS, Exchange, networking (routing and switching), virtualisation (Hyper-V and VMware), storage, backup and cloud technologies (Azure, Office365)
Dealing with 3rd party vendors
Previous field experience is essential
Project management; server/email migration experience would be an advantage
Excellent communication skills with clients via telephone, email and face to face
Ability to communicate with clients effectively
Excellent documentation/recording skills
Able to work well as part of a team and individually
Maintain awareness of new and emerging technologies
To display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
A desire to improve and promote quality within the service
Adhering to service policy, processes and procedures
Punctual, reliable, friendly and a team player!