3rd Line IT Engineer

  • Job ref:


  • Location:

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    £40000 - £45000 per annum

  • Contact:

    Tom Barrett

  • Email:

  • Published:

    over 1 year ago

  • Start date:


3rd Line IT Engineer

Location: Newcastle, Tyne and Wear

Salary: £35,000 - £45,000 per annum

About the Role:

We're looking for a very strong 3rd line IT engineer with a sound technical background and solid experience in all aspects of technical support. Responsible for troubleshooting a wide range of technical issues within 2nd/3rd line as well pro-active monitoring and involvement in supporting 3rd line project work.

A typical day can be varied and may include troubleshooting 3rd line issues including escalated tickets from our service desk, dealing with 3rd party vendors, field/site visits, involvement in local/cloud server and email migrations and 3rd line project work.


  • At least 3 yrs experience in IT

  • Managed Service Provider experience would be an advantage

  • Good understanding of technologies such as DHCP, DNS, GPO, ADDS, Exchange, networking (routing and switching), virtualisation (Hyper-V and VMware), storage, backup and cloud technologies (Azure, Office365)

  • Dealing with 3rd party vendors

  • Previous field experience is essential

  • Project management; server/email migration experience would be an advantage

Essential skills:

  • Excellent communication skills with clients via telephone, email and face to face

  • Ability to communicate with clients effectively

  • Excellent documentation/recording skills

  • Able to work well as part of a team and individually

  • Maintain awareness of new and emerging technologies

  • To display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process

  • Highly motivated

  • A desire to improve and promote quality within the service

  • Adhering to service policy, processes and procedures

  • Punctual, reliable, friendly and a team player!