3rd Line Network Engineer

3rd Line Network Engineer

Are you driven to deliver excellent customer service? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to add value for our customers across the region.

Set the Scene

We are looking for a 3rd Line DBA Engineer. The role will involve the following -

3rd Line DBA Resolver Group 0700-2100 Mon - Fri Working Days Shift team member and 0700-1900 plus on call. The Individual shall augment the existing Shared Service Desk to provide support for our customer on a Shift Pattern

Incident Management - Will receive incidents/faults from SPOC & 2nd/3rd Line support or 3rd Parties to manage the resolution, keeping the Service Incident record updated in accordance with agreed WI.

Problem Management - Will proactively review the Incident, Problem and other Service Management data to identify potential problems and recommend solutions.

Change Management - Impacting, building, delivery and supporting of changes in accordance with agreed Processes and Work Instructions.

Service Request Fulfilment - Fulfilment of Complex Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Core Skills

  • Excellent team player, takes ownership of assigned tasks, anticipates, and identifies potential issues and service improvements. Experience of IT support, incident resolution and / or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery.

  • Excellent customer communication skills.

  • SQL Server Database Administration Skills

  • Technical knowledge of secure IT infrastructures, applications and IT security policies and enforcement.

  • Experience in supporting secure storage within IT infrastructures

  • Experience in incident resolution and / or system management of secure IT infrastructures

  • Awareness of Agile Working Methodology

Desirable Skills Required:

  • Microsoft SharePoint Server 2013

  • SharePoint Site Management

  • ServiceNow