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Job

Account Delivery Lead x 2

  • Job ref:

    1170290/001_1578568259

  • Location:

    Derby

  • Sector:

    ICT

  • Job type:

    Contract

  • Salary:

    £450 - £505 per day

  • Contact:

    Phil Johnson

  • Email:

    pjohnson@cbsbutler.com

  • Published:

    9 months ago

  • Duration:

    3 months +

  • Start date:

    Jan 2020

  • Consultant:

    #

Account Delivery Lead x 2

 

+ Derby based role

+ £450 to £505 per day - likely inside IR35

+ Client facing Delivery lead position

+ 3 month initial contract but likely longer term

 

Part of a large account team who support the account (~300+) people.

Part of an ADL team of 4. Lead delivery to the client, Customer Satisfaction, Delivery led growth, Drive Automation into the client.

 

Essential Job Functions

Client facing, operating at a senior leadership level with responsibility for delivery of all in-scope contracted services across all involved delivery capabilities, ensuring that performance goals and cost commitments are achieved

Manages overall delivery commitments to the customer as the single point of end-to-end delivery accountability within each account/ business area for meeting delivery sales targets, service excellence and operating within the Plan of Record financial model through cost effective delivery and operational productivity

Ability to demonstrate active leadership and lead teams through periods of focused transformation and remediation

Orchestrates the multiple delivery capabilities across transformation, project delivery and project delivery in an integrated operation underpinned by an effective governance framework

Promotes customer satisfaction through efficient, effective delivery of services, proactively managing issues that could impact client delivery

Ensures active account and individual participation in the Customer Experience programme, driving end user satisfaction and 'Promoter' NPS contribution

Develops and nurtures an excellent client relationship at a senior/ executive leadership level supporting the Account General Manager in establishing the customer as a Reference Account and supporting new business growth opportunities

Understands the client business, at an in depth level including the local to worldwide nuances, is able therefore to analyse and contribute to delivery requirements as well as their strategic business plan, enabling revenue growth opportunities

Is measured on the ability to deliver transformation to the client's business through leveraging