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Application Support Analyst - Redhill, Surrey

Salary: £35000 - £40000 per annum
Location: Redhill, Surrey
Job type: Permanent
Sector: IT Software

Description

Application Support Analyst

Commutable from Surrey / East Sussex / West Sussex

Technical Skills - SQL Script / Unix Command / 2nd line Support

An urgent position has arisen for an Application Support Analyst to join an innovative technology focused company that work on a global scale. Providing a high level of in information technology and services you will be joining their expanding Apps team.

The position offers the opportuntiy to work at the cutting edge of technology, with an extensive list of high profile projects you will be exposed to all areas of their Applications, gaining variety in the role whilst working closely with senior members of the team who will help guide you until you are SME within the business.

Duties and Responsibilities will include:

  • Providing Applications Support to Internal and External Clients
  • Second Line support for systems supported by the Backoffice Support team.
  • Analysing and resolving transactional data issues on the Central Systems
  • Liaise with Development and Test teams
  • Produce and test operations procedures for Central System monitoring
  • Preparing SLA reports on production services. This includes performance data collection and analysis, co-coordinating problem management system outputs, producing graphs as required for inclusion in the 4 weekly service reports
  • Maintain support documents
  • Preparing SLA reports on production services. This includes performance data collection and analysis, co-coordinating problem management system outputs, producing graphs as required for inclusion in the 4 weekly service reports

You will be degree educated and be able to show a background in Application Support at a 2nd line level. An understanding and commercial experience with SQL Scripting and / or Unix Command is needed.

For more details send across your profile and apply now.

Application Support Analyst

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