Business Analyst - Service Desk Operations
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Job ref:
1174467/001_1652172337
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Location:
Hatfield, Hertfordshire
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Sector:
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Job type:
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Salary:
£500 - £510 per day
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Contact:
Jamie Kenward
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Email:
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Published:
9 months ago
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Duration:
6 Months
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Start date:
ASAP
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Consultant:
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Business Analyst - Service Desk Operations
Target Rate: £510 a day
IR35 Determination: Inside IR35
Location: Hatfield
Duration: 6 Months initially + extensions
Business Analyst - Service Desk Operations: You will join the Global Service Desk team of a global consultancy and use your experience of managing implementations within a Service Desk environment, ie the system that supports service desk services or IT Service Management such as Avaya, Siemens, Genesis, Remedy, Peregrine or Clarify
Brief overview of role:
As part of this hybrid role you will be based within the local IT team in Hatfield but will engage with all parts of the Global Service Desk (GSD) business and work closely with the GSD technical and design teams. The split of the role will be:
Business Analysis - 50%
Project Management - 30%
Consultancy - 20%
Accountabilities:
Owning and driving medium-to-large BTO projects from requirements definition through to deployment
Managing complex in-life changes
Managing pre-sales requests and providing consultancy services to the GSD Business and end customers
Help establish and promote GSD system standards and ensure the GSD business are adhering to a standard repeatable service desk solution
Interfacing directly with the service desk business, customer, technical and project management teams
Produce well-articulated and succinct documentation to support requirements definition, design, testing and support activities whilst producing projects plans, reports and risk and issue logs where appropriate
Your skills and experience:
Some experience of a system that supports service desk services or IT Service Management e.g. Avaya, Siemens, Genesis, Remedy, Peregrine or Clarify
Has been the lead/senior business analyst for an application development project or infrastructure project, delivered to (or within) a medium to large size company
Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes
Be able to guide the technical team at a detailed level on the functionality that needs to be delivered and any changes/enhancements that need to be made during the project lifecycle
Be able to carry out system testing prior to handing over for user acceptance testing
Apply now and I will call to discuss your situation and this role in more depth.
