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Job

Customer Service Representative X5

  • Job ref:

    1171037/001_1594729528

  • Location:

    Peterlee, County Durham

  • Sector:

    ICT

  • Job type:

    Contract

  • Salary:

    £8.20 - £8.72 per hour

  • Contact:

    Liam Parsons

  • Email:

    liam.parsons@cbsbutler.com

  • Published:

    4 months ago

  • Duration:

    8 months

  • Start date:

    10/08/20

  • Consultant:

    #

Customer Service Representative X5

Based in Peterlee

8 month contract

£8.20 - £8.72 per hour

Shift Patterns including lates

37.5 hours per week

Customer Service experience

Job Description

The role of a Customer Service agent is to work within the telephony department, dealing with inbound customer service calls. The purpose of the role is to service existing customers and provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

Attributes

Provide excellent customer service to Loan customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact

  • Apply knowledge as trained to meet customer needs

  • Take responsibility for handling customers confidential information

  • Develop a working knowledge of the Customer Service systems

  • Achieve Key Performance Indicator targets to meet business goals and objectives

  • Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre

  • Be a team player and considerate of others

Required Skills

  • Reliable and trustworthy

  • Sociable

  • Drive and determination

  • Flexible and adaptable to change

  • Retail customer service experience

  • Great telephone manner

  • Financial Services experience