Customer service representative

  • Job ref:


  • Location:

    Preston, Lancashire

  • Sector:


  • Job type:


  • Salary:

    Up to £8.20 per hour

  • Contact:

    Liam Parsons

  • Email:

  • Published:

    over 1 year ago

  • Consultant:


Customer Service Representative

3 month contract

Based in Preston

£8.20 per hour

must be willing to gain BPSS clearance

Job description

CSRs will handle all aspects of customer contacts via telephone enquiries from members of the public and Post Office counter clerks, written correspondence and forms. They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed.

Required Skills

  • Customer services experience

  • Call centre experience

  • Good telephone manner

  • Patient

  • Positive

  • Willing to help


* Be aware and pro-active regarding quality and the QMS

* To act as the first point of contact for POca account holders via telephone, written correspondence and forms

* To guide account holders accurately and professionally through business processes enhancing the customer experience

* Be familiar with Policies / Procedures, processing rules and POca systems

* To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required