Desktop Engineer x 7

Desktop Engineer x 7

Target Rate: £250 - £300 a day

IR35 Determination: Inside IR35

Location: Nottingham

Duration: 6 Months initially + extensions

Desktop Engineer: You will join a blue chip consultancy supporting a public sector client. You will be responsible for monitoring and responding to incident and problem tickets in ITSM, as well as for monthly patching the end user device within a client estate, as well as quarterly updates to the base build image.

Key Activities

• Monitor and respond to Help desk incidents to meet SLA's

• Montior and assist with Problem tickets to meet SLA's and ensure a quick resolution of issues

• Deploy monthly Microsoft patches to a clients estate following an agreed deployment process

• To update a client base image on a quarterly basis to ensure image is never more than 3 months out of date

Key Skills

• Ticket and queue management

• Experience of working with End user devices to understand the basic principles of PC architecture.

• Previous knowledge or use of System Center Configuration Manager (SCCM) 2007 or later

• Task Management - Abilitiy to take ownership for and manage DLM incident and problem tickets, ensuring tickets are dealt with in a timely manner to avoid SLA failures.

• Incident Management

• ITIL

• Microsoft Project

Apply now and I will call to discuss your situation and this role in more depth.