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Job

Desktop Engineer x 7

  • Job ref:

    1174535/001_1652892519

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    ICT

  • Job type:

    Contract

  • Salary:

    £250 - £300 per day

  • Contact:

    Jamie Kenward

  • Email:

    jamie.kenward@cbsbutler.com

  • Published:

    about 1 month ago

  • Duration:

    6 Months

  • Start date:

    ASAP

  • Consultant:

    #

Desktop Engineer x 7

Target Rate: £250 - £300 a day

IR35 Determination: Inside IR35

Location: Nottingham

Duration: 6 Months initially + extensions

Desktop Engineer: You will join a blue chip consultancy supporting a public sector client. You will be responsible for monitoring and responding to incident and problem tickets in ITSM, as well as for monthly patching the end user device within a client estate, as well as quarterly updates to the base build image.

Key Activities

  • Monitor and respond to Help desk incidents to meet SLA's

  • Montior and assist with Problem tickets to meet SLA's and ensure a quick resolution of issues

  • Deploy monthly Microsoft patches to a clients estate following an agreed deployment process

  • To update a client base image on a quarterly basis to ensure image is never more than 3 months out of date

Key Skills

  • Ticket and queue management

  • Experience of working with End user devices to understand the basic principles of PC architecture.

  • Previous knowledge or use of System Center Configuration Manager (SCCM) 2007 or later

  • Task Management - Abilitiy to take ownership for and manage DLM incident and problem tickets, ensuring tickets are dealt with in a timely manner to avoid SLA failures.

  • Incident Management

  • ITIL

  • Microsoft Project

Apply now and I will call to discuss your situation and this role in more depth.