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Desktop Operations Support - Newcastle £220.00 per day - Newcastle upon Tyne, Tyne and Wear

Salary: £200 - £220 per day
Location: Newcastle upon Tyne, Tyne and Wear
Job type: Contract
Sector: IT Defence, Infrastructure
This vacancy has now expired.

Description

Desktop Operations Supoprt - SC Cleared

7 month contract - Newcastle - £200.00-220.00 per day

Citrix/ 2nd Line Support / Windows 7 Embedded / DNS/ DHCO/ Windows Server/ HPCA/ SCCM

The group are responsible for providing Remote 2nd Line Support within a cloud environment of Windows Server 2003/2008R2/XP/7.
* You will provide telephone technical support to end users, on-site engineers and implementation teams where required.
* The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the Call centre:

Typical issue encountered are;
* Desktop/thin client hardware and software issues.
* Laptop hardware and software issues.
* WiFi, 3G, laptop, tablet configuration support.
* Peripherals such as scanning devices and removable mass storage units.
* Using Active Directory to troubleshoot and resolve customer incidents.
* Using various Citrix tooling related to user sessions.
* Solving software delivery issues encountered by customer. This involves using HPCA/SCCM console to resolve SMS/HPCA faults/redeliver software.
* Apply knowledge base fixes to resolve a myriad of incidents.
* Update, maintain and administer Knowledge base.
* Bespoke software configuration, knowledge and implementation.
* DHCP, DNS desktop support administration.
* Known problem linking and workaround fixes.

Essential Knowledge and Skills Required:
* Windows 7 embedded
* Active Directory
* DNS
* DHCP
* Windows Server 2003 and Windows Server 2008R2 Enterprise
* Solid understanding of technologies/hardware supported
* General understanding of related technologies

Desktop Operations Support - Newcastle £220.00 per day

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