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Job

Enterprise Systems Engineer

An Enterprise Systems Engineer with a strong background in AWS and provisioning tooling is required to join a global technology powerhouse that are running a large scale transformation programme.

Role: Enterprise Systems Engineer

As Enterprise Systems Engineer you will be responsible for;

+ Build and maintenance of a standard set of cloud and COLO hosted tools

+ Be the subject matter expert in some of the following:

JIRA, Freshservice/FreshDesk, Pagerduty, CloudFlare, Solar Winds, New Relic, CloudHealth, Commvault, Tanium, SCOM, Commvault tools and have a good working knowledge of supporting and configuring others

+ Supporting tools integrations with ticketing and configuration management solutions
+ Knowledge and experience of configuring dashboards and reporting tools for use within an Operational environment
+ Troubleshoot and triage tooling and integration issues efficiently while effectively communicating escalations and outcomes
+ Working closely with the Operational Command centre, monitor the health of the tools, triage issues and escalate where appropriate
+ Provide Subject matter expertise and support response to all tool outages and performance alerts

Experience:

As Enterprise Systems Engineer you will have experience of:

+ Degree qualified or equivalent in Computer Science or other relevant discipline
+ Significant experience in a technical support, ideally hosting in the Cloud, and on premise, or similar role supporting Enterprise tools
+ Excellent knowledge of application and infrastructure monitoring tooling and integration's
+ Strong understanding of Operating systems (either Linux, or Wintel)

+ Understanding of networking technologies
+ Previous experience of configuring monitoring tools and technologies
+ Experience of deploying and integrating monitoring technologies, and tools