Infrastructure Engineer

Infrastructure Engineer -

+ Role Type: Permanent
+ £40,000 - £50,000
+ Security Clearance: Must be eligible for DV
+ Full Time on Site - Manchester

What you will be doing:

  • In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution
  • Management of virtual desktop infrastructures hosted within Citrix XenDesktop
  • Test and Release Windows desktop security patches
  • Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
  • Maintenance of AD Group Policies applicable to the desktop estate
  • Work in a disciplined and structured manner in accordance with ITIL based service management processes
  • Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities
  • Handle customer problems promptly; escalate issues according to established procedures
  • Be agreeable to participating in a 24x7 call-out rota and working some evenings and weekends if necessary
  • Develop and maintain customer and third-party relationships

What you'll bring:

  • Understanding of patch management with the ability to deploy patches
  • Experience in MS Exchange, VMWare, Citrix VDI, Remote access \ VPNs, Windows Server 2019/22 (AD \ GPO \ PowerShell) and Windows10
  • Understanding of computer networks
  • Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts
  • Ability to identify and mitigate network vulnerabilities and explain how to avoid them
  • ITIL V4

It would be great if you had:

  • CCA-V / CCA-P
  • Experience of supporting & upgrading Windows 10 Operating Systems
  • Experience of supporting App-V packages and Full App-V Infrastructure
  • Software packaging and deployment experience. Experience with MS MECM would be an advantage
  • UE-V Administration
  • Experience of working on a customer site
  • Leadership experience to deputise for Team Leader
  • Accreditation to MCP level or equivalent
  • Experience of Agile delivery methods
  • Awareness of information security methods