Infrastructure Engineer - DV

Infrastructure Engineer

+ Full time Permanent
+ Location: Full time on site at either London, Gloucestershire, Lancashire or Manchester
+ Salary £30,000 - £55,000 DOE
+ Will need to be eligible and willing to go ahead with a high-level (DV) Developed Vetting Clearance

Benefits:
25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

This is an amazing opportunity to join a very sophisticated IT site that can offer innovative technologies and serious career growth. Are you ready to grow and join an Organisation that can make a difference? As part of this experienced team of 3rd and 4th line Engineers, you will be responsible for second / third line support to a variety of desktop systems. This includes performing installations, maintenance, performance optimisation and solving problems on a wide range of desktop infrastructure technologies. This role would be ideal for someone who is currently working as a 2nd/3rd Line Support.

Key responsibilities:

• In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution.
• Management of virtual desktop infrastructures hosted within Citrix XenDesktop.
• Test and Release Windows desktop security patches.
• Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
• Maintenance of AD Group Policies applicable to the desktop estate.
• Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities.
• Handle customer problems promptly; escalate issues according to established procedures.
• Be agreeable to participating in a 24x7 call-out rota and working some evenings and weekends if necessary.

Required skills
You need to have:

• Understanding of patch management and deploy patches
• Experience in MS Exchange, VMWare, Citrix VDI, Remote access \ VPNs, Windows Server 2016 (AD \ GPO \ PowerShell) and Windows10
• Understanding of computer networks.

Desired experience

• Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts.
• Ability to identify and mitigate network vulnerabilities and explain how to avoid them.