IT Bar - IT Support Analyst
£17.50 an hour
You will join a customer-facing IT team, and act as the main connection between people visiting the IT Bar and the various processes, tools and groups of IT. As the primary contact and the "face of IT" you will shape the lasting impressions of their customers. You will have a natural ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace.
Your new Company:
Global IT Consultancy providing services into a world class end client.
Your skills and experience
Prior customer facing tech bar or IT Training experience, such as assisting customers with new applications. Proven IT Bar experience.
Knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods.
Proven desktop support knowledge and expertise specifically for Windows 7 and Windows 10 operating systems and Lenovo desktop and laptop hardware.
Proven knowledge and expertise in supporting Apple Mac OS and iOS software desirable. Experience in setting up and deploying mobile devices is desirable.
Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook connected to a large Exchange infrastructure and MS Office O365.
Experience in the use of cloud based storage solutions such as MS OneDrive and Box.
Knowledge of client antivirus software within an enterprise environment.
Apply now and I will call you to discuss this role and your situation in more depth