IT Support Analyst - Microsoft Defender (ATP)

IT Support Analyst - Microsoft Defender (ATP)

Location: London but can be covered remotely

Clearance: NPPV2, NPPV3 OR SC Cleared

Duration: 3 Months initially

Rate: £250 a day (Outside IR35)

You will join a customer-facing IT team, where you will release emails quarantined by O365 ATP in line with internal policy and processes to ensure operational needs/activity are met and not interrupted. Content of emails may be explicit and sensitive in nature.

The role will see you:

• Responsible for enquiries and service requests via Service Now related to the email and web access service.
• Respond to, emails and phone enquiries in relation to web access or email issues. Route to the correct resolver group within the team or appropriate 3rd party supplier/s.
• Monitor and manage the service request queue on the Service Now service management tool
• Responsible for inputting and drafting the monthly Service Management report, ensuring that any local work instructions are maintained and draft any new local work instructions when necessary.
• Proactively monitor usage of Egress licences to ensure efficient use of resources and to make significant cost savings by reducing underutilised and duplicate accounts.

Apply now and I will call you to discuss this role and your situation in more depth