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Job

O365 & Dynamics CRM Support Analyst

  • Job ref:

    1168556/001_1553093515

  • Location:

    Watford, Hertfordshire

  • Sector:

    ICT

  • Job type:

    Permanent

  • Salary:

    £32000 - £35000 per annum

  • Contact:

    Jamie Kenward

  • Email:

    jkenward@cbsbutler.com

  • Published:

    8 months ago

  • Start date:

    ASAP

  • Consultant:

    #

O365 & Dynamics CRM Support Analyst

Company: Construction Technology Consultancy

Location: Watford

Salary: £32,000 - £35,000

O365 & Dynamics CRM Support Analyst: The primary function of the O365 & Dynamics CRM Support Analyst role is to ensure that Corporate Microsoft applications are supported in line with agreed service levels. The role will help steer the direction and adoption of CRM, by providing insight into the 'art of the possible' for the application and build awareness through 'train the trainer' sessions with Super-Users. In addition, you will be involved in the implementation of new applications and the integration with other corporate application, including the specification of improvements and their configuration, testing and integration into live services.

Your new Company: A world class construction technology consultancy with a global client base.

You will have the following experience:

Technical:

  • implementing, configuring, supporting and steering the direction of Dynamics CRM.
  • delivering & supporting the configuration and training super-users on the use of Microsoft Dynamics CRM & Office365.
  • delivering high-quality IT services to support and improve the configuration, data stored and processes within corporate application environments.

Non-Technical:

  • Ability to work independently and with multi-disciplinary teams (e.g. business areas, broad spectrum of IT teams, 3rd parties), taking the lead when necessary.
  • Customer focused - placing the customer at the centre of all that we do. Taking ownership of user's issues, ensuring incident and problems are investigated, diagnosed and resolved or services are recovered within a reasonable timeframe, escalating where necessary.

Apply now and I will call you to discuss this role and your situation in more depth