Service Architect

Job Role: Service Architect

Location: Hampshire (Hybrid working available)

Salary: £70k plus 15% bonus and £6,400 car allowance (10% DV bonus also available)

Candidates must be willing and eligible to go through security clearance at SC level for this role

I am recruiting a Service Architect for a client of mine who are an IT systems integrator operating within the UK Defence Sector.

What you will be doing:

  • Responsibility of the service design for low, medium or high value / complexity deliveries into live service: -
  • Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts.
  • Impact Assessment (IA) of current operating and governance models against scope of work.
  • Identification of transition operating model where required.
  • Design of future operating and governance models.
  • Development and progression of the operational support requirements and service acceptance criteria.
  • Responsible for the revision of the run cost elements of the cost model where required.
  • Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
  • Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs)
  • Definition of early life support requirements.
  • Specification and delivery of SA artefacts.
  • Process and service tooling design and integration requirements: -
    • IA of existing processes against client's process requirements.
    • Creation of processes and associated artefacts.
  • Writing service documentation as required by the delivery teams for use by operations.
  • Able to facilitate service readiness activities, to ensure a smooth transition.

Required Experience:

  • Detailed knowledge of service management concepts and techniques.
  • A strong operational understanding of service supply chains.
  • Experience of service operating model design for major IT systems.
  • The ability to write coherent, concise, and readable technical service documentation.
  • Experience of working to tight timescales within a high energy team environment.
  • Ability to lead both virtual and co-located teams.
  • Ability to influence senior stakeholders both internally and externally with varying objectives.