Service Architect

Service Architect

6 month initial contract

Based in Basingstoke

5 days a week on site

Inside IR35

£600 - £800 per day DOE

*Please note this is a DV Cleared role

Job Description

Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:-

• Identification of transition operating model where required;

• Design of future operating and governance models;

• Define, agree and implement pricing for service catalogue;

• Identify test requirements to feed into overall test plan;

• Identify and develop on-going support requirements;

• Development and progression of the operational support requirements and service acceptance criteria.

• Responsible for the revision of the run cost elements of the cost model where required;

• Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);

• Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);

• Definition of early life support requirements;

• Specification and delivery of SA artefacts.

• Process and service tooling design and integration requirements:-

• IA of existing processes against client's process requirements;

• Creation of processes and associated artefacts.

• Writing service documentation as required by the delivery teams for use by operations;

• Able to facilitate service readiness activities, to ensure a smooth transition;

Can you demonstrate

• Detailed knowledge of service management concepts and techniques;

• A strong operational understanding of service supply chains;

• Experience of service operating model design for major IT systems;

• The ability to write coherent, concise, and readable technical service documentation;

• Experience of working to tight timescales within a high energy team environment;

• Ability to lead both virtual and co-located teams;

• Ability to influence senior stakeholders both internally and externally with varying objectives.

We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. This is a dynamic role that plays an integral part in demonstrating ability to deliver quality services in line with contractual commitments.

Core Skills

• Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;

• Negotiating, bringing consensus, with substantial experience of running workshops;

• Commercially astute - working knowledge of the contractual obligations and associated constraints;

• Self-motivating and objective setting;

• Leadership skills for team co-ordination and motivation;

• Excellent presentation skills both verbal and written.