* Complete responsibility for technical input to qualification and business approval meetings, designing larger more complex solutions.
* Shapes technical proposals to be commercially acceptable to the customer and may make solution/service trade-offs.
* Defines the approach to larger/more complex solution development and acceptance testing, controlling technical scope and the work of the design team in order to ensure an acceptable cost structure.
* Represents Fujitsu at customer forums, conferences, and professional bodies to build Fujitsu's reputation in the market place.
* Establishes customer requirements for a solution building strong relationships and acting as a major influence in the customer choosing Fujitsu.
* Contributes to definition of customers' overall IT architecture, designing new solutions of significant size and complexity, and can manage the work of specialists contributing to the design and implementation.
* Shares knowledge with colleagues and makes useful additions to the Fujitsu knowledge base.
Service Architect - A Service Architect delivers the design and communication of structures to enable and guide the design and development of integrated solutions that meet current and future business needs. Changes to service, process, organisation, operating model and other aspects may be required in addition to technology components, and solutions must demonstrate how agreed requirements (such as automation of business processes) are met, any requirements which are not fully met or, and any options or considerations which require a business decision. The provision of comprehensive guidance on the development of, and modifications to, solution components to ensure that they take account of relevant architectures, strategies, policies, standards and practices and that existing and planned solution components remain compatible.
Key Performance Indicators
* Demonstrably operates as the overall infrastructure Customer Solution Architect [CSA] for large, complex solutions.
* Regularly has large, complex designs, incorporating trade-offs from the original specification, accepted by the relevant business approval review, without any requirement for design changes.
* Authors design and test documents for large, complex infrastructures, whose risk and cost elements are accepted by the overall CSA or Project Manager.
* Can evidence regular contributions to customer forums, conferences and professional bodies.
* Tangible recognition from customers and/or Fujitsu sales of being a major influence in the customer choosing Fujitsu.
* Using company prescribed methodologies, can demonstrate a contribution to the definition of customer overall IT architecture, including new solutions or significant size and complexity and which contain solution components from contributing specialists.
* Regular contribution to, and user of, company knowledge repositories and events.