Service Architect - x 2 Bracknell / SC & DV

Service Architect x2

Bracknell based

Permanent - Competitive Salary - please apply for more details!

ITIL / SC / DV Cleared / Bid / Pre-Sales / Technical / Design Documentation

We are looking for a Pre-Sales Service Architect, with previous pre-sales and bid experience, to join our existing dynamic Service Architect Practice. They will work closely with the Delivery Executives, Solution Owners and Customer to produce design documentation on a wide variety of complex changes and bids that vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions. This is a fast-paced environment where you will have the chance to grow and build upon your existing knowledge and ability.

Your Experience;

  • Provide day-to day-support to the Delivery Executives and Solution Owners to create innovative offerings against the customers' requirements.

  • Create and be responsible for Service Operation and Service Management processes and documentation that meet, or exceed, the customers' expectations.

  • To lead on the Service aspects of bids and the 'go-to' person for Service process queries including supporting the Lead Bid Architect/Solution Owner in defining all Service processes in line with requirements.

  • Ensure all Impact Assessments produced are fit for purpose and are capable of passing through governance first time.

  • Provide input into reports, when required, to the customer and Lead Network Bid Architects.

  • Development of detailed end-to-end service designs, including assessing impacts of changes to current operating models, and design of future operating and governance models.

  • Proved experience in Service Transition; facilitate and input into Service Readiness Reviews and early life Support Planning for a smooth transition.

  • Previous experience of creating, maintaining and reviewing service documentation

  • Liaise with the customer to ensure everything is ready for service go live and pass all programme/project gates.

  • Identify, negotiate and resolve service related issues.

  • Manage key customer stakeholders, excellent communicator and negotiator.

  • Previous experience working alongside the customer to derive requirements, and requirements management.

  • Previous experience working on bids and/or large and complex changes.

  • Experience of ITIL processes.

Please apply for more information!