Service Assurance Manager

  • Job ref:


  • Location:

    Preston, Lancashire

  • Sector:


  • Job type:


  • Salary:

    £35000 - £40000 per annum + Pension, Share Incentive plan

  • Contact:

    Tom McParland

  • Email:

  • Published:

    over 1 year ago

  • Start date:


  • Consultant:


Service Assurance Manager

As a Service Assurance Manager, you will be providing leadership in addressing security vulnerabilities with patching and to co-ordinate the Systems activities around patch management. The assurance and governance role purpose is both establishing, maintaining, reviewing and improving the appropriate governance structures and process to assure the effective and consistent patch management across the EITS business.

This role will provide enable you to ensure that our patching policy and strategy is being deployed by all our suppliers and prompt action is taken to identify and rectify any shortcomings.

Your main responsibilities as a Service Assurance Manager will involve:

  • Provide leadership in addressing emerging security vulnerabilities

  • Schedule and Run Monthly Patching Cycle meetings

  • Agree vendor patches for deployment with Security Oversight

  • Agree waivers and exemptions to patching with OCIO

  • Provide assistance and support to Security Operations to enable them to properly manage security incidents related to patching

  • Will bring together work groups to resolve issues over a more extended period (weeks/months) and carry out milestone planning

  • Drive suppliers to meet agreed patching cycle and associated performance measures

  • Understand and contribute to the Systems IT engineering patching and security policy and strategy

Your skills and qualifications:

  • Good knowledge of Unix/Linux environments

  • Good knowledge of security patch deployment for Unix/Linux environments

  • Experience of infrastructure management

  • IT Service Operations Management experience within large complex organisations

  • Experience in managing deliverables via 3rd party vendors in a high profile and/or technically innovative enterprise solution

  • Understanding of SIAM capability

  • Degree level or equivalent desirable - IT related ideally

  • ITIL Foundation preferred, Practitioner desirable

What we're looking for in you:

  • Developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships

  • Must be able to maintain good work relationships whilst being able to challenge others appropriately and professionally as and when required.


  • Competitive pension scheme,

  • Enhanced annual leave allowance

  • Company contributed Share Incentive Plan

Also on offer is a range of additional benefits such as:

  • Flexible working

  • Employee assistance programme

  • Cycle2work

We recognise that an inclusive and diverse workplace - where all employees feel respected, valued and able to achieve their full potential - is vitally important. Not only does it inspire creativity and collaboration, it's good for business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance.

We welcome applications from all suitably qualified people.