Service Delivery Manager

Service Delivery Manager - SC Cleared - Liverpool Hybrid - £540 a day

You will join a global IT consultancy who are delivering digital transformation to a central government agency. You will take ownership for the successful delivery of a complex and wide-ranging portfolio of service contracts. You'll be accountable for all IT and related services as well as for the full service lifecycle, including internal and external service support and service delivery.

Required qualifications to be successful in this role
SDM with a real experience / background in Infra and Apps, needs to be able to jump into detail and manage client relationships.

You will have strong experience in at least one of the following:

  • Data management and strategy.
  • Application and infrastructure controls monitoring design and implementation.
  • Asset Management.
  • Service Management/ Design/ Knowledge management and documentation.
  • Platform security, Data Protection and patching.

Additional experience:

  • Strong IT Service Delivery experience.
  • Service level maintenance and service risk management experience.
  • Delivery and obligation control experience.
  • Understanding of ITIL framework.
  • Experience of leading teams.
  • Client management/communication experience, both technical and non-technical.
  • Incident management experience (beneficial).

Service Delivery Manager - SC Cleared - Liverpool Hybrid - £540 a day