Service Design Architect

Service Architect - Service Design

+ 3 month initial contract

+ £400- to £430 per day

+ Newcastle based (potentially Glasgow)

+ Service Architecture & Design

The Service Design Architect is responsible for the design and development of the service management and delivery solution to support the delivery of new and changed services

The Service Architect must have:

• A detailed knowledge of service delivery concepts and techniques.

• A strong operational understanding of service supply chains

• Experience of service design for major IT systems

• The ability to write coherent, concise, and readable technical documentation

• Have operated throughout the entire lifecycle of a programme or project

• SC clearance or willingness to undergo vetting if required

Required Qualifications/Skills

Essential:

• Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

• A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

• Experience of service architecture and design for major IT systems

• Self-motivating, objective setting, and strong leadership skills

• Negotiating, bringing consensus, with previous experience of running workshops

• Team development and motivational skills

• Written communications - clear technical writing and presentation.

Desirable:

• ITIL version 3 or greater

• Experience of modelling techniques and tools - process, applications, data and technology