Service Desk Analyst

  • Job ref:


  • Location:

    Watford, Hertfordshire

  • Sector:


  • Job type:


  • Salary:

    Up to £14.85 per hour

  • Contact:

    Stephanie Willis

  • Email:

  • Published:

    7 months ago

  • Duration:

    3 months

  • Start date:


Service Desk Analyst (Contract - inside IR35)

Home based

12th July - 12th October 2021(possibly extended)

Basic DBS required

Full references to be obtained

Our client are one of the UK's largest children's charities, supporting children and their family who have a range of learning difficulties, disabilities and complex needs, with both residential, respite and outreach services.

They now require 2 x contract Service Desk Analysts, to work from home for an initial period of 2 months. investigating and resolving incidents and underlying technical problems to agreed service level agreements.

Skills/Experience - Service Desk Analyst

+ GCSE in Maths and English (or equivalent)

+ IS Support qualification (such as MCP or A+) or equivalent experience

+ Advanced support qualification such as MCSE

+ ITIL foundation qualification

+ Knowledge and understanding of IT configuration management

+ Carrying out tasks such as raising orders, invoice processing and asset recording

+ Experience of working in service support environment

+ Support and development in a Microsoft environment

+ Demonstrable track record of using Service Desk systems

+ Confident working in a customer facing environment

Responsibilities - Service Desk Analyst

+ Provide a professional technical service through face to face, telephone, ticket based and/or email communication

+Carry out the fulfilment of service requests

+ Take responsibility for incident management, to resolve technical (inc. complex) incidents, quickly and efficiently within SLA timescales

+ Maintain the Technology configuration management database

+ Investigate and identify trends, gathering evidence to support further investigation by the appropriate teams

If this role is of interest and you'd like to find out ore, please get in touch.