Service Supervisor/Healthcare Team Leader

Service Supervisor/Healthcare Team Leader

  • On Site - Ebbsfleet
  • Permanent role
  • £26,000 - £28,000

The Role:

As a Service Supervisor, you will provide day-to-day leadership and direction to the New Business Technicians to ensure contractual obligations are fulfilled and the product fleet is managed accordingly.

Working as part of a dedicated team, you will provide leadership and direction to the New Business Team to support them in delivering a high-quality service to patients.

Leading and motivating your team, you will:

- Update the availability and status of products using our internal tracking system
- Ensure jobs are actioned and closed down in real time to minimise billing and usage errors
- Ensure that staff have the training they need to succeed in their role
- Ensure products are serviced and calibrated in line with recommendations and legislation
- Manage contracts and work with customers to resolve any issues
- Ensure safety and hygiene standards are adhered to
- Work against well-established SLAs
- Identify ways to improve processes and save costs

To join us as a Service Supervisor, you will need:

- Experience of leading and/or managing teams
- Experience within a customer facing environment
- An understanding of the healthcare industry
- A thorough understanding of health and safety principles
- A driving licence
- Strong organisational and communication skills
- Excellent customer service skills
- To be flexible with the ability to manage and resolve problems
- Very good IT skills with a sound knowledge of the Microsoft Office suite
- To be good at technical troubleshooting
- A DBS Check which the company will conduct

The Benefits:

- Annual bonus scheme
- Pension
- Reward and recognition programme
- 30 days' holiday including bank holidays