£450 - £510 per day
11 months ago
Service Transition Manager
+ Home based role - remote working
+ £450 to £510 per day - Inside IR35 from April
+ 6 month initial contract
The Service Transition Manager is responsible for the coordination and assurance of the development of the service management and delivery solution to support the delivery of new and changed services. The Service Transition Manager role will align to the Operational requirements developed by the head of Operations and work closely with the account specific Programme and Project Managers during the delivery phase of the solution.
Required to take a lead in the coordination of the Operational Readiness Review criteria for any specific account that may be assigned.
The role will support other Transition Manager and Service architects in the definition and management of interfaces.
The role will be instrumental in fostering and maintaining good working relationships, between the Service Operations supporting the services, the delivery teams and the customer.
Produce or support the production of the Operation Readiness review requirements, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.
Liaising with programme management, service line and customer to assure delivery of quality service products are supportable.
Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.
Planning for Service Operations, tooling, skills, staffing and volumes.
Creating and maintaining ORR criteria to support solution development.
Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.
The ability to align to a pragmatic and thorough design, taking into account any conflicting priorities of the account, internal operations and customer.
The ability to hold a large and diverse operations team to a single agreed approach, and to ensure that there are no gaps between the various components.
The Service Transition Manager must have:
A detailed knowledge of service delivery concepts and techniques.
A strong operational understanding of service supply chains
Experience of service delivery and operational support for major IT systems
The ability to coordinate coherent, concise, and readable criteria prior to acceptance into operational service.
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
Experience of service Transition for major IT systems
Self-motivating, objective setting, and strong leadership skills
Negotiating, bringing consensus, with previous experience of running workshops
Team development and motivational skills
Written communications - clear technical writing and presentation.
ITIL version 3 or 4
Experience of Service Design