Service Transition Manager /Architect - Erskine
-
Job ref:
1171915/002_1613552356
-
Location:
Erskine, Renfrewshire
-
Sector:
-
Job type:
-
Salary:
£450 - £470.00 per day
-
Contact:
Danielle Lang
-
Email:
-
Published:
about 2 months ago
-
Duration:
6 months'
-
Start date:
ASAP
-
Consultant:
#
Service Transition Manager / Architect
SC Cleared - Erskine
6 month contract
£450.00-470.00 per day - INSIDE IR35
Key Skills
Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.
The ability to align to a pragmatic and thorough design, taking into account any conflicting priorities of the account, internal operations and customer.
The ability to hold a large and diverse operations team to a single agreed approach, and to ensure that there are no gaps between the various components.
The Service Transition Manager must have:
Operational and delivery experience
Ability to communicate high level technical information quickly and challenge service design principles and artefacts
A detailed knowledge of service delivery concepts and techniques
A strong operational understanding of service supply chains
Experience of service delivery and operational support for major IT systems
The ability to coordinate coherent, concise, and readable criteria prior to acceptance into operational service
Proven experience in continuous development, deployment and support of functional processes for Service Design and Service Transition, Release and Change Management
The ability to lead and coordinate a number of multifunctional operational and delivery teams
A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
Essential:
Experience of service Transition for major IT systems
Self-motivating, objective setting, and strong leadership skills
Negotiating, bringing consensus, with previous experience of running workshops
Team development and motivational skills
Written communications - clear technical writing and presentation
Service Design, Service Transition, Release and Change Management experience
Desirable:
ITIL version 3 or 4
Experience of Service Design
