Service Transition Manager / Architect

SC Cleared - Erskine

6 month contract

£450.00-470.00 per day - INSIDE IR35

Key Skills

Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.
The ability to align to a pragmatic and thorough design, taking into account any conflicting priorities of the account, internal operations and customer.
The ability to hold a large and diverse operations team to a single agreed approach, and to ensure that there are no gaps between the various components.

The Service Transition Manager must have:

Operational and delivery experience
Ability to communicate high level technical information quickly and challenge service design principles and artefacts
A detailed knowledge of service delivery concepts and techniques
A strong operational understanding of service supply chains
Experience of service delivery and operational support for major IT systems
The ability to coordinate coherent, concise, and readable criteria prior to acceptance into operational service
Proven experience in continuous development, deployment and support of functional processes for Service Design and Service Transition, Release and Change Management
The ability to lead and coordinate a number of multifunctional operational and delivery teams
A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

Essential:

Experience of service Transition for major IT systems

Self-motivating, objective setting, and strong leadership skills

Negotiating, bringing consensus, with previous experience of running workshops

Team development and motivational skills

Written communications - clear technical writing and presentation

Service Design, Service Transition, Release and Change Management experience

Desirable:

ITIL version 3 or 4

Experience of Service Design

Service Transition Manager /Architect - Erskine