Technical Support Officer
Salary: Negotiable on application
Provide Engineering support and recommendations to the Engineering Authority and Customer, on subjects that include modification standards, component part numbers, maintenance and operations, and support equipment on Rotary Wing avionics equipment, ensuring Airworthiness and Safety implications are addressed in accordance with Military Airworthiness Authority Regulations.
Be responsible for the coordination of clients assigned workshare technical queries and fault investigations ensuring that all actions are undertaken in accordance with Military Airworthiness Authority Regulations.
Identify reliability trends and recommendations for reliability enhancements. Identify and develop opportunities for reduction in service delivery costs via innovation and continuous improvements of the supply process
Co-ordinate or undertake (as required) technical support activities at Customer Main Operating Bases; undertake testing of aircraft systems as directed and authorised.
Identify Technical Publication update requirements, and manage the co-ordination and closure of Unsatisfactory Feature Reports.
Co-ordinate requests for, technical concessions, validation of and issue of Technical Instructions, and compilation of Technical Instructions.
Undertake Support Policy Statement reviews, prepare and progress resulting actions. Make recommendations for ILS Logistics modelling activities to the Technical Support Manager
Liaise on a day-to-day basis with the Customer to understand emerging technical issues and brief the TSM & SDM.
Provide technical support to the IOS supply chain and generate input to Project progress reports as required.
Attend and support Team Meetings.
Provide support to IOS Service Delivery Manager as required for all future bids.
Participate in training and development activities as identified.
Conform to Company quality procedures and standard practices. Comply with Health, Safety and Environmental requirements.
Health, Safety and Environmental requirements.
The candidate may occasionally be required to travel to various locations within the UK in support of meeting commitments required in the course of the contract.
Possess an avionics engineering background, Rotary Wing would be advantageous.
Have experience working in a military environment, either as a member of the armed forces, civil servant or civilian contractor
Have a working knowledge of engineering management information systems: GOLD Esp, Resolve, Serena TQS and UK NCB ISIS.
Be competent in producing technical reports, power point presentations and spreadsheet information to a professional standard.
Have a working knowledge of the MoD Supply Chain Management system.
Have experience in an aviation engineering environment and with specific experience operating engineering management systems e.g. SAP/GOLD esp/Interactive Electronic Technical Publications/UK NCB ISIS etc. in an aircraft support environment.
Have highly developed problem solving abilities and the ability to apply them in an engineering support environment.
Have excellent communication skills with the ability to interface with all levels of
Excellent organisational skills, be able to accept responsibility.
Ability to travel.